Instant digital access

Getting your ReM3Dx files

This page explains when your digital purchase arrives, where to find the download and what to do if you need help.

 

Digital deliveryAll ReM3Dx products are supplied electronically. No physical item is shipped.
Fast accessApproved orders are normally available immediately after checkout.
Helpful supportIf a link or file does not work, contact us with your order reference.

 1. How delivery works

ReM3Dx products are digital downloads. After FastSpring confirms payment, access is normally shown after checkout, sent to the email address used for the purchase or added to the relevant account area.

Most approved orders are delivered immediately. Payment review, email filtering, an incorrect email address or a temporary technical issue may cause a delay.

 2. Where to find your files

Use the same email address that you entered during checkout and keep the FastSpring order confirmation for future support.

  • Check your inbox and the spam, junk and promotions folders.
  • Open the download link shown after checkout or included in the purchase email.
  • Download the files promptly and keep a secure personal backup.

 3. If a download does not work

First confirm that payment was completed, then try the link in a current browser with a stable internet connection. If the problem continues, contact us with your order reference, purchase email, product name and a short explanation or screenshot.

Never send us your password, full card number or card security code. We only need the order details required to identify the purchase.

 4. Compatibility and requirements

Delivery includes only the files listed on the product page. It does not include a 3DXChat account, subscription or third-party software. Before ordering, review the product description, included files and any compatibility requirements.

Appearance can vary slightly because of game, graphics or display settings. We will provide reasonable setup guidance when a delivered product does not work as described.

 5. File security and licence

Downloads are provided for the purchaser’s personal use under our licence. Do not share the files or download link, upload them to a library or marketplace, or resell an original or modified version.

Keep your purchase email and download link private. Full licence rules are explained in our Terms & Conditions.

 6. Delivery issues and refunds

If an approved order is not delivered, a file is corrupted or incomplete, or the product is materially different from its description, contact us promptly. We may restore access, provide the correct file, offer a reasonable fix or process an appropriate refund.

Digital-product refunds are subject to our Refund Policy, applicable FastSpring checkout terms and mandatory consumer rights.

Still need help?

Send us your question and include the order reference, purchase email and product name so we can find your purchase quickly.

support@rem3dx.fun